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Order/Returns
We are unable to accommodate any modifications or cancellations to your order once it has been placed. Due to this, we recommend closely reviewing order details prior to finalizing your transaction.
If you require assistance, you are welcome to contact our Client Experience Team by emailing help@dvf.com or calling +44 20 4538 5229. We will do our best to assist with your request, but please note that our actions are limited as our fulfillment centers move quickly to ship orders.
Once your order has been submitted, a confirmation page will be displayed on the website to verify your transaction was approved. In addition, an Order Confirmation will be sent to the email address entered during the checkout process. Please note that all orders will be reviewed by our fraud management team. If the order is flagged as fraud for any reason, you will receive a subsequent email indicating the results within (1) business day.
For reference, your order must be placed prior to 12 PM on a business day local to the respective fulfillment center to ship out on the same day. Orders shipping to the European Union are shipped from our fulfillment center in the Netherlands. UK orders are sent from our fulfillment center based in Leeds. All other orders are shipped from our fulfillment center in Pennsylvania, USA.
Available shipping methods are displayed in checkout based on the shipping address entered. Shipping times cannot be guaranteed, so please allow additional transit time for potential delays.
Once your order ships, we will send an email to provide the tracking details. If you have any questions regarding order status, our Client Experience Team is happy to assist you. Please contact us at help@dvf.com or +44 20 4538 5229.
DVF.com offers FREE returns within 21 days of receiving your order.
Items may be returned to DVF.com within (21) days of receipt for a full refund to your original form of payment – unless the item was marked as final sale at the time of purchase. Items marked as Final Sale cannot be returned or exchanged for any reason. Any shipping related costs will not be refunded upon receipt of your return as the service is provided to you upon fulfillment from our warehouse and completed once the product is promptly delivered to your shipping address.
Please note that all returned garments must be received at our warehouse in their original
unworn condition with all tags attached for the refund to be processed. Our fulfillment center will perform a thorough quality check prior to accepting the return. Products that have been worn / altered or missing tags will not be eligible for refund, exchange or store credit and will be returned to the sender.
In order to initiate a return within the UK, please visit https://uk.dvf.com/a/returns. You will be prompted to enter your order number, as well as the email address associated with your order. Once you access the portal, you just need to identify the item(s) that you are interested in returning and select a reason for sending the garment(s) back.
To return product shipped outside of the UK, please review the breakdown under return instructions.
Disclaimer: If you use your own shipping label to return your order, we will not be liable for any damage, defect or loss that occurs in transit. Any return sent with a label that was not generated through our return portal is sent at your own risk. DVF is not responsible for lost or stolen packages unless we have the ability to follow up directly with our courier to launch an investigation and submit a claim. We will not offer credit or refunds for returned packages / items that are reported as missing or damaged in the event that the complimentary return label that we offer is not used.
If you have any questions, feel free to contact us at help@dvf.com or by dialing +44 20 4538 5229.
We will refund the cost of your returned merchandise within (10) business days of receipt to our warehouse. Once your return has been processed, we will send you an email to confirm. For reference, we automatically refund to your original form of payment – unless otherwise specified.
Once the return has been processed, please note that your credit card company may take up to (7) additional business days to reflect the refund to your account.
Return Instructions
If you are dissatisfied with your purchase for any reason, you may return eligible items for a full refund within (21) days of receipt of your order.
CLICK HERE to initiate your online return. You'll be prompted to select which item(s) you'd like to send back. From there, simply print the prepaid return label and drop your return package off at a FedEx location.
Your return will be processed within (10) business days of receipt. Refunds should appear on your account within (7) business days after the return has been closed, depending on your banking institution.
Disclaimer: If you use your own shipping label to return your order, we will not be liable for any damage, defect or loss that occurs in transit. Any return sent with a label that was not generated through our return portal is sent at your own risk. DVF is not responsible for lost or stolen packages unless we have the ability to follow up directly with our courier to launch an investigation and submit a claim. We will not offer credit or refunds for returned packages / items that are reported as missing or damaged in the event that the complimentary return label that we offer is not used.
If you are dissatisfied with your purchase for any reason, you may return eligible items for a full refund within (21) days of receipt of your order.
To start your return, please visit https://uk.dvf.com/a/returns. You will be prompted to enter your order number and the email address associated with your order.
Returns will be processed within (10) business days of receipt. Refunds should appear on your account within (7) business days after the return has been closed, depending on your banking institution.
Disclaimer: If you use your own shipping label to return your order, we will not be liable for any damage, defect or loss that occurs in transit. Any return sent with a label that was not generated through our return portal is sent at your own risk. DVF is not responsible for lost or stolen packages unless we have the ability to follow up directly with our courier to launch an investigation and submit a claim. We will not offer credit or refunds for returned packages / items that are reported as missing or damaged in the event that the complimentary return label that we offer is not used.
If you are dissatisfied with your purchase for any reason, you may return eligible items for a full refund within (21) days of receipt of your order.
To start your return, please visit https://europe.dvf.com/returns. You will be prompted to enter your order number and the email address associated with your order.
Returns will be processed within (10) business days of receipt. Refunds should appear on your account within (7) business days after the return has been closed, depending on your banking institution.
Disclaimer: If you use your own shipping label to return your order, we will not be liable for any damage, defect or loss that occurs in transit. Any return sent with a label that was not generated through our return portal is sent at your own risk. DVF is not responsible for lost or stolen packages unless we have the ability to follow up directly with our courier to launch an investigation and submit a claim. We will not offer credit or refunds for returned packages / items that are reported as missing or damaged in the event that the complimentary return label that we offer is not used.
If you are dissatisfied with your purchase for any reason, you may return eligible items for a full refund within (21) days of receiving your order.
To start your return, please visit world.dvf.com/returns. You will be prompted to enter your order number along with the email address associated with your order.
Returns will be processed within (10) business days of receipt at the US Distribution Center. Refunds should appear on your account within 3 – 5 business days after processing dependent on your banking institution.
If you choose to return an item for any reason, you will receive a refund of the original merchandise price - along with any duties and taxes originally paid for the item. Shipping fees are non-refundable. Also, the refund will be processed in the same currency / at the same exchange rate used for purchase. Merchandise will not be accepted more than 21 days after you received your order. Items marked as Final Sale cannot be returned or exchanged for any reason.
Disclaimer: If you use your own shipping label to return your order, we will not be liable for any damage, defect or loss that occurs in transit. Any return sent with a label that was not generated through our return portal is sent at your own risk. DVF is not responsible for lost or stolen packages unless we have the ability to follow up directly with our courier to launch an investigation and submit a claim. We will not offer credit or refunds for returned packages / items that are reported as missing or damaged in the event that the complimentary return label that we offer is not used.
Shipping
Below is a list of our (3) websites along with a brief description of the countries serviced by each. Please note that you can also toggle between countries by selecting the country picker at the top right of our website. If your shipping country is not listed at the appropriate website's checkout, please contact Client Experience at help@dvf.com or +44 20 4538 5229 for assistance with placing your order.
www.dvf.com – Ships to the United States and all other countries aside from those listed below.
europe.dvf.com – Ships to the European Union Countries.
uk.dvf.com – Ships to United Kingdom.
If you choose to use a parcel forwarding company, we will not be liable for any damage, defect or loss that occurs. Please note that any order addressed to a parcel forwarding company is placed at your own risk. DVF is not responsible for lost or stolen packages. We will not offer replacements or refunds for orders / items that are reported as missing or damaged.
Price Adjustments
Price adjustments cannot be accommodated for orders that already have another promo code applied. We are unable to make any exceptions. Also, we cannot replace an existing promo code with a separate offer.
If you are looking to exchange an item purchased with a discount, please contact our Client Experience Team. As long as you would like to order the same exact product in another size, we will be able to help you order at the same price point.
Unfortunately, temporary promotions cannot be applied to previous purchases. If an order is still eligible for return, you can send it back and purchase a new garment at the discounted price being offered.
We can price adjust items that have been permanently marked down on our website within (1) week of the order date - as long as the item is still available in the same size and color.
Sample Sale pricing cannot be applied to previous online orders.
We are happy to price match a third party vendor’s markdowns of up to 50% off the original retail price. Please note that the item(s) must be available in the same size and color in both locations to be eligible. Price Matches will only be granted within (7) days of the original purchase and do not apply for temporary promotions occurring on partner websites.
Fit
Please view our size guide for information about the fit of our products.
Most of our pieces run true to size. Please note that we update the copy on the product page based on the feedback we receive from our clients, so we’ll always do our best to suggest sizing up or down when necessary. In addition, feel free to look through the reviews left by other shoppers for relevant details.
For reference, our fitted dresses tend to be very form-fitting, so some customers opt to size up. Some customers opt to size down for our more oversized and generously cut garments.
As a general rule, the waist/chest/hip measurements vary by approximately 1" between sizes. The length varies by approximately 1/4" between sizes. Below are letter/number size conversions for review:
P = 0 - 2
S = 4 - 6
M = 8 - 10
L = 12 -14
Locate an item
Please use the search bar in the upper-right hand corner of the website to search by the item name, style number, SKU or colorway.
If you are unable to locate the desired item online, please email us at help@dvf.com or call +44 20 4538 5229. If possible, provide the item name / style number, the colorway and the size that you’re interested in.
If you do not have these details readily available for us, please prepare the best description possible to help us pinpoint which garment you’re seeking. Relevant information might include the style, length, color / print, type of sleeve / collar featured, as well as when / where you came across the piece. If you have a picture or a link, please include it in your email.
Contact Us!
If you have a question, an issue, or simply want style advice, please contact our Client Experience Team at any of the following methods:
- Email help@dvf.com
- Facebook Messenger
- Live Chat
- Call us at +1 (929) 362-5773 or at +44 20 4538 5229 for the EU and UK