Ordering

Checking Order Status

When shopping on DVF.com, items added to your shopping cart will remain there until they are purchased, sold out or removed from your session . When you are ready to purchase, you can view your shopping bag and proceed to check out. When you register with us, your shipping and billing information is saved, which will make your checkout process faster next time. You can track your order status and order history in the My Account section.

Please note that we reserve the right to review all orders placed on our site. Once your order has been submitted you will receive an email notification indicating the status of your order. If your order is under review you will receive a subsequent email indicating the results within one business day. We unfortunately will not have an update prior to that time. Thank you for your patience.

Prices

Residents of the Belgium, France, Germany, Great Britain, Ireland, Italy, and Spain will be subject to their country's respective VAT. All other countries will be subject to Netherlands VAT. Please be informed that VAT is included in the price of the garment. When ordering from our UK or EU websites, there are no extra costs, taxes or duties to be paid upon delivery.

Using Promotional Codes

If you have a promotion code for DVF.com, you must enter it in the Promo Code box at checkout once you are ready to make a purchase. Promotion codes can not be used to purchase Gift Cards or Virtual Gift Certificates. Only one promotion code can be used per order, codes cannot be applied to previous purchases and some exclusions apply.

Changing or Canceling Your Order

UNITED KINGDOM

To cancel or change an order, please contact customer service at: cseshopeurope@dvf.com or call 0800 157 7120, toll-free when dialed from landlines. We will do our best to accommodate your request. If you wish to add merchandise to your order after the order is placed, you must place a new order for the additional merchandise. We will do our best to ship these orders together. At times, however, we will not be able to accommodate this circumstance and will have to ship separately.

EUROPE

To cancel or change an order, please contact customer service at: cseshopeurope@dvf.com or call + 44 207 647 2161. We will do our best to accommodate your request. If you wish to add merchandise to your order after the order is placed, you must place a new order for the additional merchandise. We will do our best to ship these orders together. At times, however, we will not be able to accommodate this circumstance and will have to ship separately.

Payment Methods

DVF.com accepts the following Payment Methods: American Express, MasterCard, Visa, DVF gift cards and DVF virtual gift certificates. We do not charge your credit card until the date we ship your merchandise to you. Please note, we are not responsible for typographical errors entered at checkout.