FAQs

Order Status

Our Customer Service team will be glad to provide order status information for you. Please contact us at CSEShopEurope@DVF.com or +0800 157 7120.

Looking for item

Our Customer Service team will be glad to locate items for you. Please contact us at CSEShopEurope@DVF.com or +0800 157 7120.

Return status

Your return will be processed within 10 business days after delivery. While we are unfortunately unable to provide delivery confirmation, you will receive an email with the refund total when the return is complete. Please allow a few additional business days from this date for the refund to apply to your account. If you retain and provide your return tracking number, we'll be glad let you know when your refund should be completed. Please contact us at CSEShopEurope@DVF.com or +0800 157 7120 for assistance.

Cancel item(s) or order

Our Customer Service team will be glad to submit your cancellation request. Please contact us at CSEShopEurope@DVF.com or +0800 157 7120.

Return instructions

Please visit our Returns/Exchanges page for return information.

Fit advice

Fit information is listed within each item's "About this item" section. As a generate rule, most of our items run true to size. Some customers prefer to size up for our fitted dresses since they are designed to be very form-fitting. Some customers opt to size down for our more oversized and generously cut items. You may also view our Size Guide online. Customers should compare their measurements to the chart to determine which size would best fit. The size chart reflects the measurements of our fit models, rather than those of the garments. We unfortunately do not have measurements for individual items.

How do I place an order?

UNITED STATES

You may place your order online or by calling customer service at 1-888-472-2383.

EUROPE

You may place your order online or by calling customer service at +44 207 647 2161.

UNITED KINGDOM

You may place your order online or by calling customer service at +0800 157 7120.

How do I find a store that sells DVF in my area?

Please visit the DVF Store Finder.

What is the cut-off time for overnight delivery?

UNITED STATES

Orders must be placed by 1 PM EST in order for the delivery to be sent the same day.

EUROPE

Orders must be placed by 2 PM CEST in order for the delivery to be sent the same day.

UNITED KINGDOM

Orders must be placed by 2 PM CEST in order for the delivery to be sent the same day.

How do I retrieve my password?

Please Sign in. Enter your email address and click "Forgot Password?" An email will then be sent to you with a temporary password. You can update and change your password at any time in the MY ACCOUNT section.

Why do I have to pay sales tax?

UNITED STATES

DVF.com does not currently charge sales tax for items being delivered to any U.S. state with the exception of California, Florida, Hawaii, Illinois, Massachusetts, Nevada, New Jersey, New York, Texas and Washington where customers are subject to their respective sales tax. For International orders, because taxes and duties vary by country, DVF.com cannot determine what these fees will be. For more information, please contact your local customs office.

By purchasing goods from DVF.com, you agree that the offer and sale of those goods takes place in, and will be governed exclusively by the laws of, the State of New York. You also agree that any legal or equitable claim against DVF.com arising from or related to your purchase must be brought in the city, state or federal courts located in New York County, New York and you consent to the exclusive jurisdiction and venue in such courts.

Why do I have to pay VAT?

Residents of the Belgium, France, Germany, Great Britain, Ireland, Italy, and Spain will be subject to their country's respective VAT. All other countries will be required to pay Netherlands VAT.

How do I locate a style not featured on the website?

UNITED STATES

You may contact customer service at: cseshop@dvf.com or call 1-888-472-2383.

EUROPE

You may contact customer service at: cseshopeurope@dvf.com or call +44 207 647 2161.

UNITED KINGDOM

You may contact customer service at: cseshopeurope@dvf.com or call +0800 157 7120.

Where else can I purchase Diane von Furstenberg?

UNITED STATES

Authentic DVF garments may be purchased at the following retail locations: Barneys New York, Bergdorf Goodman, Bloomingdale's, Intermix, Neiman Marcus, Nordstrom, Saks Fifth Avenue and Scoop. Additionally, DVF can be found at the following online web retailers: neimanmarcus.com, saks.com, shopbop.com, nordstrom.com, barneys.com, bloomingdales.com, cusp.com and evesapple.com.

CANADA

Authentic DVF garments may be purchased at Holt Renfrew and Hudson's Bay.

AUSTRALIA

Authentic DVF garments may be purchased at the following retail locations: Adam Heath, Avanti, Christensen Copenhagen, Curve Designs, Samantha Ogilivie, Tinky and David Jones.

NEW ZEALAND

Authentic DVF garments may be purchased at Muse.

MIDDLE EAST

Authentic DVF garments may be purchased at Boutique 1, Bloomingdale's Dubai, Harvey Nichols Dubai, Saks Fifth Avenue Dubai, Saks Fifth Avenue Bahrain, Harvey Nichols Riyadh, Saudi Arabia and Harvey Nichols Kuwait.

UNITED KINGDOM

Authentic DVF garments may be purchased at Selfridges, Harvey Nichols.

FRANCE

Authentic DVF garments may be purchased at Printemps, Le Bon Marché.

GERMANY

Authentic DVF garments may be purchased at KaDeWe, UNGER.

ITALY

Authentic DVF garments may be purchased at la Rinascente Milano.

RUSSIA

Authentic DVF garments may be purchased at Tsum.

Can I add something to my order?

UNITED STATES

Please contact customer service at: cseshop@dvf.com or call 1-888-472-2383. If you wish to add merchandise to your order after it has been received, you must place a new order for the additional merchandise. We will do our best to ship these orders together, however, shipping times may vary.

EUROPE

Please contact customer service at: cseshopeurope@dvf.com or call +44 207 647 2161. If you wish to add merchandise to your order after the order is placed, you must place a new order for the additional merchandise. We will do our best to ship these orders together. At times, however, we will not be able to accommodate this circumstance and will have to ship separately.

UNITED KINGDOM

Please contact customer service at: cseshopeurope@dvf.com or call +0800 157 7120. If you wish to add merchandise to your order after the order is placed, you must place a new order for the additional merchandise. We will do our best to ship these orders together. At times, however, we will not be able to accommodate this circumstance and will have to ship separately.

What does "pre-order" mean?

As a courtesy to our DVF customers, we offer merchandise for sale before it arrives in our warehouse. These items are marked as pre-orders and ship when the goods arrive at our shops. You can order these items to reserve your size, and we'll ship them to you as soon as they are available. Your credit card will be charged once the items ship from our warehouse. The expected ship date for pre-ordered merchandise is noted on the product pages. We do our best to keep these dates accurate, but please be aware that we may experience delays. If your order contains a mix of in-stock items and pre-ordered items and you select express shipping, we will only be able to apply the expedited shipping to the in-stock items.

Questions about Luggage?

For questions regarding DVF luggage and luggage warranties, please call: 973-873-9050 or email service@randaluggage.com.

DVF LUGGAGE WARRANTY AND RETURN POLICY

Diane von Furstenberg Luggage warrants that this product will be free from defects in material and workmanship for a period of ten years from the date of purchase. We will repair this product without charge or replace it with an equivalent product if a defect arises during the warranty period. We ask only that you return the defective item, postage prepaid and insured, together with your check for $12.95 to cover handling and return freight, and your proof of purchase to:

Diane von Furstenberg Luggage Returns
c/o Randa Logistics
201 Ireland Drive
Suite 108
McCarran, NV 89434

This warranty does not cover damage caused by accident, misuse, theft, normal wear and tear or injury to the goods caused by common carrier or private delivery services. Implied warranty of merchantability of fitness are limited to the term of the warranty contained herein. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you. This warranty gives you specific legal rights and you may also have other rights which may vary from state to state.

How can I be sure that I am not buying a counterfeit product?

Every DVF garment features cutting-edge technology to help us make sure the products are authentic. DVF.com and authorized wholesale retailers are the only trusted websites where our product is sold. If you have any questions regarding the authenticity of a product, please contact our customer service department.

Are there any philanthropic initiatives with the clothing?

Yes, since 2007 Diane has donated $1 for every wrap dress sold to St. Jude's Children Research Hospital. As of January of 2011, over $300,000 has been raised.