Shipping & Returns

Shipping Options/Rates

UNITED KINGDOM

We offer UPS Standard and UPS Next Day delivery services. Please note, orders placed after 12.00 pm CET will be shipped the following business day. Shipping does not reflect holiday delivery schedule. Shipping times may vary due to availability of merchandise. Shipping is not available to post office or APO/FPO boxes.

SHIPPING RATES | UNITED KINGDOM


Shipping Method Shipping
Charge
Order Processing Estimated Delivery
UPS Standard        £0 Orders placed after 12.00 pm CET will be shipped the following business day. Order is delivered within 3-5 business days after processing if accepted by 12:00 pm CET.
UPS Next Day        £15 Orders placed after 12.00 pm CET will be shipped the following business day. Order is delivered next business day after processing if accepted by 12:00 noon CET.

Next Day Cut-off Time

All orders with Next Day shipping must be placed by 12:00 noon CET for same-day processing. Orders with Next Day shipping placed after 12:00 noon CET will be shipped the following business day.

Do you ship to...

Below is a list of our four websites and shipping countries. If your shipping country isn’t listed at the appropriate website's checkout, please contact Client Services at UKclientservices@dvf.com or 0800 157 7120 for assistance in placing your order.

www.dvf.com

Ships to the United States

uk.dvf.com

Ships to the United Kingdom

eu.dvf.com

Ships to all European Union countries

world.dvf.com

Ships to all other countries

Return Policy

DVF.com offers FREE returns within 30 days

If you are not satisfied with your purchase, please send the unused item in its original and unworn condition, with all tickets attached, and a copy of your packing slip with reason for return within 30 days of receiving your item(s) for a refund. Items with any tag removed cannot be accepted and will be returned to the customer. Merchandise that is found to be worn or damaged will not be refunded. Returns will not be accepted after 30 days. Please allow 10 business days to see the refund in your account. The refund can only be issued to the card that was used to purchase.

Swimwear must be unworn with tags and sanitary liner attached. Must be returned in the original packaging to be accepted.

Footwear must include the original shoe box in its original condition, without postal labels.



RETURN INSTRUCTIONS


In your package, is a white envelope marked DVF which includes a return form, packing slip and a prepaid label. Please complete the return form and use the label to send the package back to our facilities.


All returns are to be sent to the following address:

UK and European Union COUNTRIES

DVF.com
eCommerce Returns
c/o Bleckmann
Hanzepoort 30
7575 DA Oldenzaal
Netherlands

UNITED STATES

DVF.com
eCommerce Returns Department
c/o Panalpina
1009 West Middlesex Avenue
Port Reading, New Jersey 07064

ALL OTHER COUNTRIES

If you are not satisfied with your purchase, please contact us at clientservices@dvf.com or call 1.888.472.2383 and Client Services will provide you with further instructions on where returns should be shipped. All returns require a Return Merchandise Authorization (RMA) in order to be processed. You will be sent an RMA via email that must be printed and enclosed with your return. If you choose to return an item for any reason and the item is presented in saleable condition, you will receive a refund of the original merchandise price and any duties and taxes originally paid on the item, in the same currency and using the same exchange rate as your original order. Merchandise will not be accepted more than 30 days after the original purchase.

Return Status

Please allow up to 10 business days from this date for the refund to apply to your account. If you retain and provide your return tracking number, we'll be happy to let you know when your refund should be completed. DVF.COM does not accept exchanges at this time, however, you may return your item for a refund, and place a new order for the item of your choosing. Please contact Client Services at UKclientservices@dvf.com or 0800 157 7120 for assistance.

Return to DVF Retail Shop

Items purchased on DVF.com should not be returned to any freestanding Diane von Furstenberg boutique in the European Union. Returns must be sent back to Diane von Furstenberg via mail to our warehouse.

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