Please note that we reserve the right to review all orders placed on our site. Once your order has been submitted you will receive an email notification indicating the status of your order. If your order is under review you will receive a subsequent email indicating the results within one business day. We unfortunately will not have an update prior to that time.
Once your order is confirmed, our Client Services team will be glad to provide order status information for you. Please contact us at UKclientservices@dvf.com or 0800 157 7120.
DVF.com accepts the following Payment Methods: American Express, MasterCard, and Visa. Additionally, you can conveniently choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once the transaction is complete, you will then return to DVF.com. We do not charge your credit or debit card until your order ships. Please note, we are unable to accept PayPal for pre-order purchases.
Cancel/Change Your Order
Please note, we are unable to accept any changes or cancellations to your order once it has been confirmed. You will receive an email at that time.
For all other inquiries, please contact Client Services at UKclientservices@dvf.com or 0800 157 7120. We will do our best to accommodate your request.
Residents of the Belgium, France, Germany, Great Britain, Ireland, Italy, and Spain will be subject to their country's respective VAT. All other countries will be required to pay Netherlands VAT.
SALES TAX | UNITED STATES
DVF.com does not currently charge sales tax for items being delivered to any U.S. state with the exception of Arizona, California, Florida, Georgia, Hawaii, Illinois, Maryland, Massachusetts, Nevada, New Jersey, New York, Pennsylvania, Texas and Washington state where customers are subject to their respective sales tax.
By purchasing goods from DVF.com, you agree that the offer and sale of those goods takes place in, and will be governed exclusively by the laws of, the State of New York. You also agree that any legal or equitable claim against DVF.com arising from or related to your purchase must be brought in the city, state or federal courts located in New York County, New York and you consent to the exclusive jurisdiction and venue in such courts.
CUSTOMS | ALL COUNTRIES EXCEPT US, UK, and EUROPEAN UNION COUNTRIES
Please note that you will be responsible for any import duties placed upon the package by your country and UPS brokerage fees for customs clearance. These fees will be COD. Because taxes and duties vary by country, DVF.com cannot determine what these fees will be. For more information, please contact your local customs office. For shipments to Brazil, according to Brazilian regulation (IN1073) shipments can only be submitted to customs clearance if the consignee TAX ID is noted on the import declaration (DIRE). TAX ID must be apprised on the invoice.
DVF.com is not responsible for any foreign customs, duties, or brokerage fees that may be applied after shipment. Please check with your local customs agent and UPS before ordering from DVF.com. If you decide to refuse any shipments from DVF.COM, you are responsible for the original shipping charges to you, any duties, taxes, customs charges, and brokerage fees that are incurred on the package (on both the original and return shipments), and the cost of returning the package. This amount will be subtracted from your merchandise refund.
If you have a promotion code for DVF.com, you must enter it in the Promo Code box at checkout once you are ready to make a purchase. Promotion codes cannot be applied to previous purchases and some exclusions apply. Promotion codes can not be used to purchase Gift Cards or Virtual Gift Certificates.
Need help ordering?
We'll be glad to help you place your order! Please contact us at UKclientservices@dvf.com or 0800 157 7120 for assistance.
Please Note: All DVF garments are produced in US sizing. The size conversions for United Kingdom and Europe are suggested fits. Because sizing and cut will vary between fits, please use this chart as a general guide. If you are between sizes or need assistance selecting the proper size, please contact Client Services.
Price Adjust a previous DVF.com order
Temporary promotions unfortunately cannot be applied to previous purchases.
We can price adjust items marked on sale within one week of the order date or if the shipment is not yet delivered. Please contact us at UKclientservices@dvf.com or 0800 157 7120 for assistance.
Price Match Other Retailers
We are glad to price match other retailers’ markdowns of up to 50% off original retail price. Please note that the items must be the same color and size to be eligible. If an order has already been placed on DVF.com, we can price match within one week of the order date or if the shipment is not yet delivered.
Please contact Client Services at UKclientservices@dvf.com or 0800 157 7120 for assistance. We will need a link to the item at the lower price. If this item is not online, we will need the retailer's name, city/state, and phone number.
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